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Business Process Outsourcing emerged in the Philippines in the late 90s. At the turn of the century, the industry employed 2400 personnel mostly in the call center business. Exemplifying its powerhouse status in Philippine commerce, call center employment increased to 112,000 in 2005.
Bringing forth billions of dollars to the local economy, the BPO industry in the Philippines is purported to be the country's premier economic driver in the 21st century, with forecasted earnings of $13 billion in 2010.
Already capturing 40 per cent of the world market in 2004, the Philippine BPO industry is seen to increase its share to 50 per cent in 2008. With over a hundred BPO companies in the country (most of them seeing inception only within the last five years), the industry has become a paradigmatic business structure for technopreneurs. However, bullish as it may seem, this type of trade is not without its share of risks. Many small operations are quickly overrun by the larger, internationally recognized companies with a myriad of services to offer.
But a Hawaii-based IT worker saw this wave as an opportunity to ride upon and was never fazed by the hazards incurred by start-ups in a perilous BPO voyage. In 2005, Matthew Mee-Lee, along with Filipino partners, founded Techmonde Corporation, a global provider of outsourced human resources, information technology and marketing services.
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